Course Frequently Asked Questions
Please click on the syllabus tab on the menu bar. We suggest that you download course materials ahead of time and use a device that is compatible with the materials to look at them.
The course evaluation will be hosted through the new MyCE portal. If this is your first course using our new platform, you should have already received a separate email from firstname.lastname@example.org.
Faculty will receive an email from HMS and should follow their own set of required instructions.
On your dashboard, there should be an “Active” and a “Transcript” tab. Under the Transcript tab you will see the courses you have completed, meaning you have met all requirements to claim the certificate. At the bottom right there will be a red box that says “Download Certificate”.
If you have not fully completed the course requirements, it will not be listed under Transcript. In this case, go back to the Active tab and re-enter the course to see what still needs to be completed.
We suggest you complete the evaluation one topic at a time so the experience is fresh in your mind. Please be sure to either click “SAVE” or “SAVE AND CONTINUE.” Each time you return to the evaluation, navigate to the topic you wish to evaluate in the right-hand menu. You may move back and forth through your evaluation to edit your answers. Your certificate will update each time you claim your credits while the course remains open.
If you have any further questions, please email Harvard Medical School at email@example.com
The recorded lectures will be available for 60-days from the start date of the course. Please log-in to this website to access the course’s recorded lectures, and then select “Video Gallery” from the menu.
Please note that the deadline to complete your evaluation is 30 days. No exceptions. For the evaluation, please go to https://myce.hms.harvard.edu/portal.
The most likely cause of hearing repeated audio or an “echo” is having multiple live stream pages open at the same time. Please ensure that you are only running one web browser and one live streaming page window.
Technical Help & FAQs
Please make sure you are using the email you registered with for the course. If you didn’t receive your login passcode by email, please check your spam/junk folder for an email from firstname.lastname@example.org
If you have any issues accessing the link or using the platform during the day, please email email@example.com There will also be live chat available during the hours of the virtual course. The live chat icon is located at the bottom left of any page you are viewing.
Ensure the volume control in the bottom right corner of the video player is clicked on (volume bars).
This can often be the result of insufficient Internet bandwidth to/from your viewing location. We recommend a minimum of 4mbps download speeds to view the presentations in 720p and 8mbps to view presentations in full 1080p HD. You can test your approximate bandwidth by visiting Fast.com. Additionally, we recommend closing any other applications or browser tabs that may be utilizing Internet bandwidth
Extra tip: If you have trouble getting to the platform, click CTRL+F5 to clear your browser’s cache.
The live and recorded presentations will be shown through the Vimeo live stream services. Regions or countries with restrictions to access Vimeo may watch the recordings though VPN (Virtual Private Network). Information on such VPN and how to download can be found here.